Emirates brings autism-friendly travel rehearsal programme to Bali
Denpasar joins growing global network of accessibility initiatives
DUBAI – Emirates has rolled out its first Travel Rehearsal programme in Denpasar, marking another step in the airline’s global push to make flying more accessible for neurodiverse passengers.
The initiative is designed to help children with autism and their families experience the full airport journey in a structured, low-pressure environment. It reflects the carrier’s broader Accessible Travel for All strategy.
The Dubai-based airline, recognised as the world’s first Autism Certified Airline, first launched the Travel Rehearsal at its home hub in 2024 with 30 families. Since then, the programme has expanded to several cities including Barcelona, Brisbane, Dubai, Manila, Madrid, Toronto and now Denpasar. More than 30,000 Emirates cabin crew and ground staff have completed specialised training to better support passengers with autism and sensory sensitivities.
Programme launch
The latest session took place on 18 February at Denpasar International Airport, where 17 participants took part in the guided experience. The group included eight children with autism accompanied by guardians, teachers and a parent.
The rehearsal walked participants through each stage of the travel process, from arrival at the International Drop Zone to check-in, security screening and immigration. Children also experienced boarding procedures, cabin seating, inflight simulation, disembarkation, baggage claim and customs clearance before reaching the final pick-up point.
The structured walkthrough is intended to reduce anxiety commonly associated with busy airport environments. By rehearsing each step in advance, families can build familiarity and confidence ahead of actual travel.
Local support
Majid Al Falasi, Emirates Country Manager Indonesia, said the milestone reflects the airline’s long-term commitment to accessible travel. “Last year, Emirates became the world’s first Autism Certified Airline, demonstrating the airline’s long-term commitment to accessible travel. Through the efforts of Emirates’ Autism Centre and their partners, we were fortunate enough to bring this travel rehearsal to Denpasar and play an active role in enhancing the travel experience for people with accessible travel requirements,” he said.
He also acknowledged the collaboration of local partners including PT JAS Airport Services, PT Angkasa Pura Indonesia, immigration authorities, quarantine and customs officials, and the Airport Authority Region IV.
According to the airline, the Denpasar rollout highlights Bali’s importance as a global destination while reinforcing Emirates’ focus on inclusive travel across its network.
Wider awareness
Beyond airport initiatives, Emirates continues to promote neurodiversity awareness through its award-winning inflight entertainment system, ice. Passengers can access curated films, documentaries, podcasts and television programmes designed to foster understanding and inclusion.
In April 2025, the airline released a dedicated video documenting its accessibility journey and the international expansion of the Travel Rehearsal programme. The film highlights the challenges faced by neurodiverse travellers and demonstrates how structured preparation and trained staff can ease the flying experience.